Shipping & Returns

SHIPPING

We ship all over the world. Please check the summary below for your country's policy and rates.

 

Frames

Germany Free
EU Zone 1 (all EU countries not in Zone 2) € 20.00
EU Zone 2 (Finland, Greece, Island, Norway) € 30.00
Rest of the world* € 60.00

 

Complete Bikes

Germany € 49.00
EU Zone 1 (all EU countries not in Zone 2) € 80.00
EU Zone 2 (Finland, Greece, Island, Norway) € 100.00
Rest of the world* not shipped

 

Apparel & Accessories

Germany € 5.00
EU Zone 1 (all EU countries not in Zone 2) € 15.00
EU Zone 2 (Finland, Greece, Island, Norway) € 25.00
Rest of the world* € 35.00

 

Estimated delivery time to Germany is about 2 - 3 weekdays, to European countries about 7-9 weekdays depending on order queue. Every order is insured and provided with a tracking code upon shipping.

* If you can't choose your country upon checkout please get in touch via standert@standert.de for an individual quote.

 

RETURNS

If you wish to return your purchased item, you may do so within 7 days of delivery. All returned items must be in unused, brand new condition. The customer is responsible for the cost of return shipping.

Beyond the first 7 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received to Standert Bicycles damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. The best thing to do is contact customer support and explain your situation. Let's resolve this together.

If you received a damaged product:
Please send photos of the damaged item, any damaged packaging, and the shipping label to standert@standert.de

I want to return a product. What should I do?
After familiarizing yourself with our Return/Refund policy, e-mail us at standert@standert.de. In your email, please include the below items of information.

Name
Order #
Detailed Reason for Return